Spherion Staffing
As part of the 4th largest staffing franchise in the United States, the Spherion Staffing office in Farmington, CT provides quality temp-to-hire and direct hire services. Belonging to a Fortune 1000 company brings high expectations for both the business and its clients.
Situation:
Like any demanding industry, the need for faster processes, service and support is essential, especially for a staffing corporation. For Cathy Kendall, this is nothing new. Director of Business Development at the Farmington office, Kendall came to Spherion with years of experience in the staffing industry. Just nine months after joining the team at Spherion, the decision was made to change software providers. “Lack of service and customer support took us away,” said Kendall.
Solution:
With input from Kendall, Spherion decided to go with eEmpACT front and back office solutions. Kendall had been an EmpACT user for seven years previously and knew the software well.
Approach:
With front and back office capacity, Spherion was able to easily access candidate retrievals and customize options for meeting documentations. The company’s demand for organization allowed reporting, planning, payroll and billing functions to be fully utilized. With use of a document assignment, employees were able to see all aspects of the database and communicate more effectively.
Results:
Combining both front and back office solutions took productivity and communication to a new level at Spherion Staffing. Using the planner and task organizer is important for the entire staff in Farmington. “It helps us as a team stay on top of daily activities,” said Kendall. “Having a planner that is easily accessible keeps us working more as a unit.” The reporting functions also played a key role in increasing productivity. “The reporting features give us an immediate snap shot of financial, productivity and revenue data that help to guide our daily activity each and every day!” stated Kendall. With eEmpACT’s relational database, documentation is now three times faster than with the previous software, and many payroll functions have been shortened as well.
Since implementation, Spherion Staffing has improved not only productivity but also perhaps the most integral part of any business- communication.